Refund policy

Here’s a clean, well-structured version of your policy you can use on your website or store page:

Returns & Refund Policy

1. Product Responsibility
   Soft Snacks does not manufacture the products we sell. Please refer to individual product labels for full details, including ingredients and allergens.

2. Returns
   Returns are accepted within 3 days of delivery, provided items are unused, unopened, and in their original packaging.
   Please note: Gift cards are non-refundable.

3. Refund Processing
   Once your return is approved, refunds will be processed within 7 working days.

4. Sale Items
   Items purchased on sale are not eligible for refunds.

5. Exchanges
   Exchanges are only available for items that are defective or damaged.
   To initiate a claim, please email softdollhouse@gmail.com with clear photos of the item.

6. Return Shipping Costs
   Customers are responsible for return shipping fees. These costs will be deducted from the final refund amount.

7. Chocolate & Heat Disclaimer
   Please avoid ordering chocolate products during hot weather (25–35°C), as melting may occur during transit.
   Orders may be temporarily held during extreme heat conditions to maintain product quality.

8. Return Address
   The return address will be provided once your return request has been approved.

If you want, I can also turn this into a more friendly/brand-voice version or a shorter mobile-friendly version.